Items are a prize type that allows users to redeem if they have enough available points to cover the cost that you set to receive it. This is great for tangible merchandise, hoodies, jerseys, novelty items, etc.
You can choose for items to be redeemed with four methods:
Spend Points to Redeem - the number points needed for the item will be spent from the user's available point balance after redemption
Unlock with Points to Redeem - once you hit a certain point threshold (i.e 500 points) that user will qualify for that prize and can redeem it without spending their points. A good strategy for lower point items if you want to allow for fans to continue to earn points to spend them for some higher point items. Some Kids Clubs have decided to have all items as "unlock" with points.
Credit Card Purchase - *Stripe account must be set-up and connected in the Admin here* - Allows for users to purchase an item via credit card. Could be useful for high value items that you prefer to charge people for.
Credit Card or Spend Points - This option allows fans to redeem their prize with a credit card purchase or their points
If you are struggling to find prizes to add to your prize stores here are some ideas to get you started:
Excess inventory from Your Team Store, Bookstore, or previous Giveaways - these could be bobbleheads, key chains, calendars, etc...
Utilize your Partners - do you have partners that have excess inventory of giveaways (frisbees, water bottles, items with co-branded with your team, etc.), coupons or gift cards?
Utilize Digital Code Delivery- these are the easiest way to fulfill an item in our store! Just load some valid digital codes into FanMaker and after a user redeems the prize they are given that code to enter into an app or website to earn their coupon or gift card. Whether it be a gift card or coupon to your own team store, or a digital code given to you by a Partner for their store or app, this can be an easy and convenient way to deliver great incentives to your users.
Enter item title
Enter item description
Upload image shown in the prize store
Optional: Enter a redemption limit per user for this item
Optional: Select the date this item will be available to members
Optional: Enter a page you would like members to sort by within the prizes - e.g: T-shirts, Clearance, Experiences
Optional: Add product options - e.g: Small, Medium, Large for t-shirts, sweatshirts, apparel, etc.
Optional: Add cash value (for internal record keeping only - not shown externally)
If you didn’t add product options, enter the total quantity in stock.
Optional: Enter the product weight.
Enter the total number of points the item will cost to redeem
Select Spend points or Unlock Points to redeem as the purchase method. Cash Items are explained later in this doc.
Select Shipping Purchase Type
Select if shipping, pickup, or digital code will be the method of delivery
Optional: Enter delivery instructions for the method of delivery if they differ from your default instructions.
Optional: If your item is a coupon code that can be sent digitally, select Digital Code Delivery as your method of delivery and upload your file that includes the codes.
Select if you would like the item to be active or inactive Note: inactive prizes will not show externally in the Prize Store
Optional: Filter who can see this item by entering any tags or membership levels that you would like to see this item.
Click Save.
If you add product options for your item, each option must have a quantity. Quantity in Stock for the item will be equal to the sum of the quantities of the options.
Cash Items are prizes that members can simply pay for and receive it. This is great for selling game experiences, merchandise, or points.
Enter item title
Enter item description
Upload image shown in the prize store
Optional: Enter a redemption limit per user for this item
Optional: Select the date this item will be available to members
Optional: Enter a page you would like members to sort by within the prizes - e.g: T-shirts, Clearance, Experiences
Optional: Add product options - e.g: Small, Medium, Large for t-shirts, sweatshirts, apparel, etc.
Optional: Add cash value (for internal record keeping only - not shown externally)
If you didn’t add product options, enter the total quantity in stock.
Optional: Enter the product weight.
Enter the dollar value it will cost a member to purchase this item.
Enter the dollar value it will cost a member to have this item shipped.
Select if shipping, pickup, or digital code will be the method of delivery
Optional: Enter delivery instructions for the method of delivery if they differ from your default instructions.
Optional: If your item is a coupon code that can be sent digitally, select Digital Code Delivery as your method of delivery and upload your file that includes the codes.
Optional: Select if this is a membership extension, select the membership level, the total amount of days to extend the membership, and enter the fulfillment message.
Optional: Select if this is a subscription plan, select the subscription plan, select if it’s a reoccurring plan, and enter the fulfillment message.
Select if you would like the item to be active or inactive Note: inactive prizes will not show externally in the Prize Store
Optional: Filter who can see this item by entering any tags or membership levels that you would like to see this item.
Click Save.
Paying for a Membership - cash items can be beneficial if you want users to buy into a certain membership level in order to obtain exclusive prizes, experiences etc. This can occur so that after you buy the prize, you are automatically enrolled into that membership level. There are options to make this a recurring membership, a yearly rolling membership (will expire 365 days after purchase) or a membership that expires after a certain time
Paying for Points - you can offer for your users to purchase points that they can utilize to redeem items, enter sweepstakes, or bid with on an auction. This can be a nice option for fans to purchase an experience or item they really want and also provides you with an additional revenue stream.
