This help document provides a step-by-step guide to using the loaded tickets feature in the tickets.com system. It covers dashboard data, creating loaded ticket types, and setting SKU restrictions.
Access: Navigate to Point of Sale > Loaded Tickets.
Date Selection: The main dashboard displays data for one day. Change the day using the control at the top.
Displayed Data:
Total number of barcodes in the system.
Total dollar amount on those barcodes.
Amount spent during and after the game.
Remaining available balance (unspent amount).
Chart: During and after the game, a chart displays spending over time.
You must create a loaded ticket type for every type of loaded ticket you sell.
Important: For every buyer type set up in the tickets.com system, you must create a corresponding loaded ticket type in Fanmaker. Without this matching entry, the barcode will not function correctly because the system won’t know the dollar value assigned to it.
Steps:
Click Add Loaded Ticket Type.
Fill out the form:
Name: For internal reporting use..
Buyer Type: This must match exactly what is listed as the Buyer Type within Tickets.com. Please ensure you are adding the Buyer Type within this field and not the Buyer Type Description.
Dollar Amount: Enter the exact dollar value (dollars and cents are allowed).
Description: (Optional) Add details for internal reference.
By default, the loaded ticket type works on every point-of-sale system installed (e.g., concessions, merchandise, walk-in/walk-out).
If needed, restrict the ticket type to a specific point-of-sale (e.g., concessions) by selecting the appropriate option.
Default Behavior: The loaded ticket will work for its dollar value at any applicable point-of-sale without restrictions.
Using SKU Restrictions:
Allow Restriction: Set a requirement for a specific item to be in the cart (e.g., a bottle of water).
Block Restriction: Prevent the ticket from being used with certain items (e.g., alcohol items).
Restrictions can be added by:
Typing in a SKU number.
Typing in a SKU name.
Selecting a SKU category or SKU group (as defined in the settings panel).
Ensure every loaded ticket type in your tickets.com portal has a matching entry in Fanmaker. Double-check names and amounts to avoid issues, and apply SKU restrictions as needed to control where and how loaded tickets are applied.
