Creating a New Content Story

Create a new story in the admin here

Fanmaker stories are similar to Instagram or Facebook stories, giving you a flexible way to put content and interactivity in front of fans. Content stories support full screen images, body copy and tracked links — which makes them great tools for ads as well.

Content stories live under Communications › Stories.

Best Practices

Content stories are great for:

• Another place for your social media content to live and be engaged with

• Loyalty specific information like when to pick up your prize this month, featured prizes (Prize of the Week/Month), lots available for gameday parking, fan of the game, etc.

• Sponsorable content — ads, links to offers, websites, event information, etc.

Stories appear at the top of your Action Stream (Home Screen) in a bubble that can be tapped to open the story.

Creating a new content story

Go to Communications › Stories and click New Story, or go straight here in the admin.

1. Under Details, add your content. Every field is optional on its own, but a story needs at least one of these before it will save:

• Big text (headline) — up to 60 characters.

• Subtext (body) — the body copy, up to 400 characters.

• Image — JPG, PNG or GIF, up to 8 MB. The admin previews the image as soon as you pick it, so you can see what you are about to save.

2. Add an optional External link to send members to a page with more information. Links must start with https://.

3. Under Schedule, decide whether the story is tied to an event — see Require attendance at an event? below.

4. Set Go live on and Expire after. Both are pre-filled for you: live now, gone in seven days. Leaving Go live on blank means the story is live immediately; leaving Expire after blank means it stops showing seven days after it goes live.

5. Under Audience & Visibility, optionally restrict who sees the story using the allow list, the block list, or allowed membership levels. Leave all three empty and every member sees it.

6. Click Create story.

Note: There is no story type to pick on the form. Starting from Communications › Stories always creates a content story, the same way Point Earning › Trivia and Point Earning › Polls always create their own kind.

Tying a story to an event

The Schedule card starts with Require attendance at an event? Search for an event and pick it, or leave it on — None — for a story that is not tied to anything.

Tip: Tying a story to an event means members have to be checked in as attending or watching that event to see it. The story also becomes part of the event on the home page and moves above stories that are not associated with the event.

Once an event is selected, an Event visibility option appears with three choices:

1. Specific times (use the dates below) — you set Go live on and Expire after yourself.

2. Show during the entire event — the story runs for the duration of the event, and the dates are taken from the event.

3. Hold until I click Go Live — the story stays hidden until you open it and press Go Live.

Note: With anything other than Specific times, the go-live and expiry dates disappear from the form, because the event decides the window.

Editing a story

The story's own page is the edit form — the same fields you filled in above. Open a story from the list to change it, publish it early with Go Live, or pull it from members with Expire Now.