Stored value is money attached to an individual member's account, separate from gift cards and loaded tickets. Each member with stored value has a wallet you can fund, draw down, and audit.
You'll find it at Point of Sale > Stored Value in the admin.
Three tiles across the top summarize every stored value wallet on your program:
Total Balance — value still sitting in member wallets
Total Spent — value members have already redeemed
Total Expired — value that ran out of time before it was spent
Below the tiles is a Members table listing every member who has a wallet, with columns for Member, Balance, Spent, and Expired.
Use Search by Member to narrow the list. You can search by name or username, or type a numeric ID.
To work with one member's wallet, click View Transactions on their row. That opens their member record on the Stored Value tab.
The member's Stored Value tab shows their Current Wallet Balance and Total Transactions, then a Wallet Transactions table with columns for Date, Description, Credit, Debit, and Expiration.
Two buttons sit above the table: Add Value and Remove Value.
1. Click Add Value.
2. Enter the Amount (USD). This is required and must be greater than zero.
3. Optionally set an Expiration Date — handy when the funds are only meant for tonight's game.
4. Add Notes explaining the reason for the deposit.
5. Click Add Value to save.
Use Remove Value for anything that can't run through an integrated point of sale — a ticket purchase settled at the box office, a correction, a manual adjustment.
1. Click Remove Value.
2. Enter the Amount (USD) as a positive number. The modal shows the member's current balance so you can check your work.
3. Add Notes describing the reason for the withdrawal.
4. Click Remove Value.
For large batches — season ticket renewals, a stadium-wide credit — use an import instead of touching wallets one at a time.
Go to Reports & Imports > Imports and choose the Stored Value import type. The upload window shows the full column guide for the type; the short version is:
The first column identifies the member (email or another accepted lookup key — the guide lists them).
amount — dollars, to two decimal places.
funding_account_id — the funding bank the wallet is funded from. Leave it blank to use the default bank.
expiration_date — m/d/YYYY H:M:S. Blank means the funds never expire.
notes — added to the wallet's history. Blank falls back to a generic "Added $X to Account".
Upload the file as a CSV or as an Excel .xlsx workbook — either is fine — then watch the import's progress on the Imports page. If it errors, open the results and check your column names and formats against the guide before retrying.
The wording fans see when they link a card in the mobile app lives under Point of Sale > Settings > Stored Value Config. From there you can set:
Link Page Settings — the page title and description on the card linking screen
Overdraft Toggle — whether the overdraft option shows, plus its title and description
Load Value Button — show or hide the action, and change its label
Reload Button — show or hide the action, and change its label
Stored value gives you a per-member balance you can fund and spend independently of gift cards and loaded tickets. Work one member at a time from Point of Sale > Stored Value, use the Stored Value import for anything at scale, and keep notes on every manual adjustment so the wallet history tells the whole story.
