Default Instructions

Pickup and Delivery Instructions

Instructions are set on each prize, in the Fulfillment card of the prize form. Open a prize under Rewards › Prizes (or create a new one) and scroll to Fulfillment.

Two fields live there, and each appears once you've checked the matching fulfillment type:

• Delivery instructions (shown to the user) — appears when Shipping is checked. It's emailed to the member after they order, and it overrides your site's default delivery instructions — leave it blank to use the site default.

• Pickup instructions (shown to the user) — appears when Pickup (or Other) is checked.

Both are rich-text fields, so you can add links, bold text and lists.

Note: Pickup and Other are the same thing under different labels, so only one of the two applies — ticking one unticks the other. Either one brings up the same Pickup instructions field. Shipping can combine with whichever collection method you choose, so a prize can carry both sets of instructions.

Tip: Write these once for your most common prize, then reuse the wording when you set up the next one. Make it clear how flexible or how restricted your pickup or shipping windows are — that single sentence prevents most "when do I get my prize?" emails.

Pickup Instructions

For pickup, useful things to spell out:

• Pick your prize up anytime Monday-Friday, 9-5 at the ticketing office — just let the front desk know you're here to collect a prize from the program.

• Include a staff email (a support inbox works well) or phone number so members can arrange a time.

• Name a set pickup time — first home game of the month, every Tuesday home basketball game, one pickup day at the end of the season. Great for teams with limited capacity for prize pickups.

Delivery Instructions

For shipping, useful things to spell out:

• Orders ship on the 1st Monday of every month.

• Orders are delivered 3-4 weeks after the order is placed.

Examples

Pickup

• Points can be redeemed at any time. Items will be picked up at the Spring Football game on 4/20 from 6:30 - 8:30. Go to the lower concourse, Gate B, and check in at the Athletic Sales table for prize redemption. Redemption is also available the week of April 22nd by appointment — please email (list email) to set up a time.

• To pick up your item(s), click (link to a Google Form or Calendar link) to choose a date and time to collect them from the Rewards Booth, located at... Please allow 7-10 business days from the date of your order for processing. Questions? Email .... or call us at ...

• Please pick all items up at the ticketing office at address x. Email (insert email) to arrange a pickup time. Thank you!

Delivery

• Prizes redeemed will be mailed to you in 3-5 business days!

• If you choose to accept this prize, please complete the prize affidavit (link to a Google Doc, etc.). If the form isn't completed within 30 days of receiving this email, your prize will be forfeited. Please allow up to 4 weeks for shipment of the item(s), if applicable.