When you need more detail than a dashboard can give you, request a report. Go to Reports & Imports › Request a Report.
The page is split into five category tabs — Members, Point of Sale, Engagement, Prize Store, and Content. Each row names a report, describes what's in it, and gives you a Generate button. Expand a row's description to see the exact columns the CSV will contain.
1. Pick the category tab, find your report, and click Generate.
2. If the report reads a time window, set a Date Range. Quick buttons cover Last 7 days, Last 30 days, Last 90 days, and Last year. Reports that are a snapshot rather than a range ask for a single Balance On date instead, and reports that ignore dates entirely don't ask at all.
3. Under Generate, choose Now or Later. Picking Later lets you set a date and time — the report runs automatically then, in your site's timezone.
4. Click Request Report.
You'll land on Past/Scheduled Reports, which is where every report is watched and downloaded. That's also where a scheduled report waits until its run time.
A few things you may run into:
A report that's already running shows a spinning percentage instead of Generate, so you can't accidentally queue it twice.
Some rows read Available on… and link elsewhere. Those reports are scoped to one specific record, so they're requested from that record's own page — see below.
If the platform is under heavy load, buttons read Unavailable for a while.
Admins with the Read Only role can browse this page but can't generate anything.
The most commonly used report. A full member roster with profile fields and opt-ins.
Current point balances per member.
Point-earning transactions per member, broken out by how the points were earned.
Per-member activity counts across all engagement types.
Every activity one member completed in a date range. Requested from that member's Manage tab.
Event-by-event attendance records per member. Requested from the Members › Attendance view once you've picked an event.
Child roster with membership, payment, and parent details. Kids Club programs only.
Available on programs running a POS integration.
Orders Report — POS orders as recognized by the rewards engine
Discounts Report — transaction-discount usage across your POS systems
Coupons Report — coupon redemptions and scan totals
Discount Code Redemptions Report — individual code-level redemption history
Vouchers Report — voucher issuance, status, and group assignment
Voucher Spends Report — per-transaction voucher spending
Gift Cards Report — gift card issuance and balance snapshot
Gift Card Spends Report — per-transaction gift card spending
Cash Back Report — cash back rule activity and point payouts
Stored Value Balance Report — point-in-time stored value balances per member
Stored Value Funding Report — funding events into stored value accounts
Stored Value Spends Report — stored value spending per transaction
Barcodes Report — barcode inventory for your ticketing provider
Loaded Ticket Spends Report — spend activity against loaded-ticket barcodes. You'll see one of these per ticketing provider your program uses.
Multi-Event Report — attendance aggregated over a selected window, with method of check-in, arrival time, known duration, bonus points, venue name, and more for each event
Venue Check-ins Report — venue check-in events, with the number of check-ins at each location
Sponsor Scan Activity Report — sponsor-driven scan events, useful for reporting a sponsor's total check-ins back to them
Survey Answers Report — survey responses with a per-question breakdown
Completed Punch Cards Report — completed punch cards per member
Participating Punch Cards Report — individual punch events as they occur
Offer Impressions Report — offer views tracked from in-app surfaces
Offer Redemptions Report — offer redemption events
Promo Code Redemptions Report — everyone who redeemed one promo code, with the points it awarded them. Requested from that code's page under Point Earning › Promo Codes.
Orders Report — store prize redemptions and order history. Very helpful when you're working through a bulk list of orders.
Sweepstakes Entries Report — every sweepstakes entry on the site inside the date range, one row per entry. For a single sweepstakes, use Export Entries on its own page instead.
Lottery List Report — the full ranked entry list for one lottery, including winners, waitlist, and groups. Requested from that lottery's page under Events › Lotteries.
Subscription Plan Gift Codes Report — gift code issuance and redemption.
Endicia Labels Report — shipping-label batches. Not currently available; contact Fanmaker if you need one.
Content Engagement Report — views and interactions per custom page, gallery, or ad. Not available yet. Reach out to [email protected] if you need this data.
If you only want a subset of members rather than the whole roster, don't use the Users' Details report — filter the list instead.
1. Go to Members and narrow the list with search, level, status, tags, or a points range.
2. Click Download. The composer confirms how many members match your filters.
3. Open Customize Columns if you want to trim the CSV down, then request it.
For attendance, switch the Members list to the Attendance view, choose an event with the Event report picker, then click Download — that exports attendance for the event you picked.
Either way the file is prepared in the background, you'll get an email when it's ready, and it appears on Past/Scheduled Reports.
