Your program's admins live under Settings › Admins. The list shows each person's email, role, status, and when they were last in the admin.
Click New Admin and fill in the form.
1. Email — this is the only identity field, because admins sign in to the admin with their email address. It's also where notifications go, so if this admin submits an import or requests a report they'll be emailed the result.
2. Password — leave it blank and one is generated automatically. There are no complexity rules, so you can make it as simple or as strong as you like. There's no separate confirmation field.
3. Role — this is where you grant permissions. See the breakdown below.
4. First Name and Last Name — so the rest of your team can tell who's who.
5. Click Create Admin. If something's wrong you'll get an error naming the exact field, and everything you typed stays on screen so you can fix it.
Every admin, whatever their role, can reach the Dashboard and their own Account Settings. Beyond that:
Full Admin — the standard role for your staff. It opens Members, Communications, Events, Point Earning, Rewards, Design & Content, Reports & Imports, and Settings (General, Admins, Topics, and a read-only view of Memberships & Billing). On programs running POS, it opens Point of Sale too. This is the role that can edit your program.
Read Only — best for anyone who needs to look but never touch. They can open the Events section and both report pages — Request a Report and Past/Scheduled Reports — so they can browse the report catalog and download anything that's already been generated. The Generate buttons are disabled for them, and they can't change a setting anywhere in the admin.
Fulfillment — best for front-line staff fulfilling prize orders (ticket office, mailroom). They see Rewards › Orders and nothing else. They can look up an order, edit its shipping details, and mark it shipped or picked up. They can't cancel or comp an order, edit member accounts, or change any program settings.
POS — for venue and concessions staff. It opens the Point of Sale section (on programs running POS), the Purchase Punch Cards list, the Wallet Pass stats, and both report pages so they can request and collect POS reports.
Crowd Cameo — for the staff who moderate fan photos. It opens CrowdCameo only, where they approve submissions and run the Big Screen.
Attendance — a legacy role with no admin areas assigned to it. Anyone given this role lands on the Dashboard and can't get further. Use Read Only or Full Admin instead.
Click an admin's email to open their page. The Edit Admin card on the right lets you change their Email, set a New Password (leave it blank to keep the current one), change their Role, and update their First Name and Last Name. Click Save Changes.
To revoke access, click Deactivate at the top of the same page — or use the Actions menu on their row in the list. Deactivating signs them out and blocks them from signing back in. Activate puts them back. You can't deactivate your own account, so there's no way to lock yourself out by accident.
Each admin's page shows whether Two-Factor (MFA) is Enrolled, Required (enrollment pending), or Disabled.
You manage your own two-factor setup from Account Settings. If a teammate is locked out of their authenticator, contact [email protected] and we'll reset it.
