Orders

The Orders page — Rewards › Orders in the admin — is where you'll find every redemption from your program's members.

The page opens on your working queue: Open orders. Widen or narrow it with the Filters chips beside the search box.

Filtering Orders

Three filters are available, and they combine — so "Open and Shipping" is one question, not two.

Status

• Open

• Completed

• Canceled

Delivery

• Shipping

• Pickup

• International

• Loaded Value

Payment

• Points

• Credit card

• Pay via Invoice

Note: Because the page defaults to Open, removing the Status chip drops you back to Open rather than showing everything. To see every order, pick All on the Status chip.

Tip: When you're fulfilling, filter to Open and add the Delivery you're working — Shipping or Pickup — so the list is only the pile in front of you.

You can also search using the search bar in the card header: a member's name or email, an order or bundle id, the item they ordered, or a tracking number or shipping address.

Note: Loaded Value orders only appear if Fanmaker is your loaded value provider. For more information, please contact [email protected].

Completing an Order

Pickup Order

1. Open the order.

2. Click Mark Complete.

Shipping Order

1. Open the order.

2. In the Edit Shipping card, choose the Shipping Method and enter the Tracking Number.

3. Click Save Shipping Info.

4. Click Mark Complete.

Tip: To ship several orders at once — and have the member's tracking email go out — use the bulk action instead. Tick the boxes next to the orders, click Mark as Shipped…, enter the Carrier and Tracking Number, then Queue shipment. That saves the details on every selected order, completes them, and emails the shipping members their tracking. Pickup and digital orders in the selection complete without an email.

Bulk Actions

Tick the checkbox on any row and a toolbar appears above the list:

• Print Packing Slips — prints slips for everything you've selected without leaving the page.

• Mark as Shipped… — the carrier/tracking flow described above.

• Cancel Selected — cancels each selected order.

Bulk work is queued, so it may take a moment to finish. Don't re-submit the same orders while it's running.

Canceling an Order

Open the order and click Cancel Order. This restores the item's stock and refunds the member's points. Cancellations are queued for processing and can't be undone.

Card payments are not refunded automatically. If the order was paid by credit card, canceling refunds points and restores stock only — refund the charge in Stripe separately. For a Pay via Invoice order there's no platform charge to refund; you simply don't invoice the member.

FAQs

When do orders appear on this page?

• Prizes — right after a member redeems the item from the prize store.

• Sweepstakes — when the sweepstakes closes and a winner is drawn. You can re-draw from the sweepstakes itself: go to Sweepstakes, filter Status to Ended, open the one you want and use the re-draw action in its Winner section.

• Auctions — as soon as the auction's end date and time hits, assuming at least one member bid above the minimum.

Can I complete multiple orders at once? Yes — select the orders with their row checkboxes and use Mark as Shipped… in the toolbar.

How do I refund an order? Cancel it. The member's points are refunded and the stock goes back to your prize store.

Do members get an email when I mark an order complete? Not from Mark Complete on its own. The member's tracking email is sent by the bulk Mark as Shipped… flow.