Remove Tag takes a tag back off members who already have it.
Find it in the admin under Reports & Imports › Imports, at app.fanmaker.com/admin/settings/imports. Pick Remove Tag from the What are you importing? picker, then click Download example CSV to start from a file with the right headers.
The first column of your file is how we find the member each row belongs to, and it has to come first. Use whichever one of these you already have:
email — their email address
username — their username
user_id — Fanmaker's own id for the member
member_id — your membership number for them
student_id — student number, for education programs
ticketmaster_id — their Ticketmaster account id
cust_id — external customer ID
pid — external customer ID
oktaid — their Okta id, for sites using Okta SSO
phone_number — their mobile number. We match on the last 10 digits, so 19522177561 and (952) 217-7561 both work.
tag — a single tag to remove from the member
One tag per row. This import removes one tag at a time, unlike the Tags import, which can apply several at once.
A file with the headers email and tag, and one row reading:
email — [email protected]
tag — member2024
This removes the member2024 tag from [email protected].
