Exporting Event Attendance and Ticket Claims

Each event's dashboard lets you export that event's attendance and, for events using Ticket Claiming, its ticket claims.

Where to find it

Events › Events › click an event's name (or Dashboard in its row actions) › Actions

https://app.fanmaker.com/admin/settings/events

See Attendance Dashboard for the rest of the page.

Exporting Attendance

1. On the event's dashboard, click Actions.

2. Click Export.

3. Download the file from Reports & Imports › Past/Scheduled Reports once it's ready.

Tip: For attendance across several events, use the Attendance Records Report or Multi-Event Report. See Requesting Reports.

Exporting Ticket Claims

For events using Ticket Claiming, Export Claims downloads every claim for the event. Each row includes the member's details, Date Claimed, Claim Status and Status Last Changed.

• Claimed: the member currently holds the ticket.

• Released: the member gave the ticket back. The row is updated rather than a new row added, and Status Last Changed shows when it was released.

Note: Claim counts on the Events list and event dashboard only include Claimed tickets.

For claims across all events in a date range, use the Ticket Claims Report under Reports & Imports › Request a Report › Engagement.

Other Actions

• Appeals: review attendance appeals for the event. See Attendance Appeals.

• Re-Sync Scans: pulls the latest ticket scans from your ticketing provider. Only available on events linked to a ticketing provider.

• Preview Rescore / Rescore Attendance: re-applies the event's current point settings to all attendance records. Preview first to see what will change.

• Re-Sync + Rescore: does both in one step.