Surprise & Delight

Surprise & Delight gives fans a chance to win stored value when they scan an eligible TDC (Tickets.com) ticket at your point of sale. You set the daily budget and odds, and the dashboard shows every award by event.

Note: Available for programs using TDC ticketing with Fanmaker stored value. If you can’t see Surprise & Delight under Point of Sale, contact your Fanmaker team. It needs to be enabled for your program, and it’s available to full admins and Point of Sale admins.

Where to find it

Dashboard: Point of Sale › Surprise & Delight

https://app.fanmaker.com/admin/point_of_sale/surprise_delight

Setup: Point of Sale › Settings › Surprise & Delight

https://app.fanmaker.com/admin/point_of_sale/settings/surprise_delight_config

Setting It Up

1. Go to Point of Sale › Settings › Surprise & Delight.

2. Check Enabled.

3. Enter a Daily Budget ($), the most that can be awarded across all fans in one day.

4. Set the five Award Tiers, each with an Amount ($) and a Weight (%), the chance of landing on that tier. Weights must total 100, and the lowest tier can be $0.

5. Click Save Surprise & Delight.

Tip: Weight most of the odds toward the $0 and lower tiers so your daily budget lasts the full event.

Good to know:

• Tickets that already carry a loaded ticket type aren't eligible.

• Each ticket gets one chance, on its first scan.

• The daily budget resets each day in your program’s time zone. If a fan’s tier is more than what’s left, they receive the remaining amount. Once the budget is used up, no more awards are given that day.

• Awards expire at the end of the day the ticket is scanned.

Viewing Awards

1. Go to Point of Sale › Surprise & Delight.

2. Choose an Event.

The page shows the number of Awards and Total Awarded, with each award's Barcode, Section / Row / Seat, Award tier, Value and date. Click Download CSV to export. The list shows winning tickets only. A note below the table tells you how many other scanned tickets for the event didn’t win. Only events with at least one award appear in the Event list.