Password Resets

This import type will reset passwords for any account that is included in the file that you upload.

Example CSV can be viewed here

To change existing user passwords, create a CSV that adheres to the following rules.

• The first column of your import is how we will look up the user for whom you want to import. The first row should include a header with one of the following values, corresponding with the identifier you use.

  • user_id

  • account_id

  • email

  • username

  • member_id

  • student_id

  • customer_id

  • pid

  • oktaid

  • phone_number - must be 11 digit format with country code, area code, and phone number. Example: 19522177561

• Random passwords will be generated for any user for whom the password column is blank

• An example entry would look like this:

  This would create the 'test@fanmaker.com' user and they could login using the password 'Test123834'

Or this

Would create the user 'test@fanmaker.com' and give them a random password. This password can be found in the output file that is generated when the import is complete.

Note

If the password column is left blank, random passwords will be generated for that user. You’re able to find the generated passwords by downloading the results file when your import is complete.

Note:

Please save your .csv files using the MS-DOS Comma Separated value option for best import results!