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Point Expiration

Set whether and when members' points expire

Point Expiration controls how long points stay in members' accounts.


Where to find it

Settings › General › Point Expiration

https://app.fanmaker.com/admin/settings/general


Options

Never: points don't expire.

Rolling: each point expires a set number of days after it's earned. Enter the Point Life (Days).

Fixed date: all points expire on one date. Set Expire All Points On (in your site's timezone).

  • At the top of the next hour after saving, every unexpired point moves to the new date, including points that already had a different expiration.

  • Points that have already expired stay expired.

  • After the date passes, newly earned points don't expire until you set a later date.

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Tip: Season-based programs can roll the fixed date forward at the start of each season.

Click Save Settings.


Changing Options

Switching to Never or Rolling only affects points earned from then on. Points that already have an expiration date keep it.

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Note: Expired points are never restored by changing this setting.

Expiring Points Email

The Expiring Points rule emails members who have points expiring in the next month. Turn it on under Communications › Notification Rules. See Member Notifications.

A member's expired and soon-to-expire points are shown on their Points tab. See Member Profile - Manage Points.

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