Fanmaker connects to your Ticketmaster (Archtics) account to import ticket purchases and award points based on the rules you choose. The Fanmaker team handles the connection itself. We just need a few details and decisions from you. For an overview of every provider, see Ticketing Overview.
We’ll work with you and your Ticketmaster representative to set up the data connection. Have this ready:
Ticketmaster contact: the name and email of your Ticketmaster account rep, so we can coordinate access.
Purchase cutoff date: the date you want purchases imported from. Anything earlier isn’t imported, which keeps old seasons out of your program.
Ticketmaster.com sales: let us know if Ticketmaster has enabled Ticketmaster.com (host) sales data for your account.
These decide how fans earn points. Send us one set of answers for each type of reward. For example, you might set one rate for single-game tickets and another for premium seating.
Which events count: the event names or codes as they appear in your Ticketmaster data. If one rule should cover a whole group of events (all home games, for example), tell us the pattern and we’ll match them all.
Price codes (optional): limit the rule to certain price codes, such as premium seating only. Leave this out to include every price code.
Points per dollar: how many points fans earn for each dollar spent. Points are based on the total price for all seats in the purchase, rounded up. For example, at 5 points per dollar, a $99.99 purchase earns 500 points.
Markets: which purchases should earn points.
Primary: tickets bought directly from you. This is the default.
Secondary: tickets bought or received through resale or exchange. The purchase date is when the current holder received the ticket.
Ticketmaster.com: tickets bought on Ticketmaster.com, if enabled for your account.
Seat statuses: by default, only tickets still held by the fan (Active) earn points. If a fan forwards, transfers or resells a ticket, the points they earned for it are removed. Tell us if you want any other statuses to earn, such as Forwarded or Transferred.
When to award points: either as soon as we see the purchase, or held until a set number of days before the event. Holding points avoids awarding and then removing them for tickets that are resold before the game.
Activity date: whether the points show in the fan’s history on the purchase date (the default) or the date points are awarded. If you’re holding points until close to the event, we recommend the award date, so they don’t arrive already partway through their expiration window.
Activity text (optional): every scored purchase appears in the fan’s point history as “Purchased X seats to EVENT NAME.” Send us any extra sentence you’d like added, for example a sponsor mention.
Ticketmaster rep name and email
Purchase cutoff date
Whether Ticketmaster.com sales are enabled
For each rule: events, price codes (if any), points per dollar, markets, seat statuses, timing, activity date and any activity text
Plan names to include (if scoring plans)
Send everything to your Fanmaker Point of Contact or [email protected].
Event Codes: Ensure you accurately add your Event Codes to each event, so the scoring rules award points as intended. TM event codes can be added in the Ticketing section of an Events settings.
Connect Tickets card: Fans link their Ticketmaster account from this card. See Connect Tickets Description.
Member purchases: Check a member’s purchases from their profile. See TM Purchases.
Invalid Ticketmaster IDs: If a fan’s Ticketmaster ID can’t be verified, their purchases won’t sync until it’s fixed. We’ll flag these to you so you can ask the fan to update it.
