Shopify Integration and Testing Guide

Shopify + Fanmaker Integration Guide

The Fanmaker Shopify integration supports the following features in any combination:

• Fanmaker Mobile Wallet — Fans scan their wallet pass or ticket at any register

• Gift Cards — Redeem gift card balances at checkout

• Loaded Tickets — Supports Ticketmaster, Tickets.com, and Ticket Return

• Vouchers — Apply vouchers during transactions

• Discounts & Coupons — Apply Fanmaker discount codes at checkout

• Stored Value (SV) Payments — Pay using stored value loaded to the Fanmaker mobile wallet

• Loyalty Point Earning — Earn loyalty points on Shopify purchases

  • Loyalty Point Scoring — Add point scoring here in the admin to allow for loyalty point earning.

Tip: For more background on the integration, see the blog post: Shopify Now Fully Supports the Fanmaker Mobile Wallet, Loaded Ticket Payments, and Loyalty Ecosystem

See also for help with initial Shopify setup →

How to Create a Code Discount in Shopify

1. Go to the Discounts tab

2. Click Create discount

3. Select the type of discount you want for the CODE

4. Make sure the method selected says: Discount code

5. Type the discount code, must be equal to the code stored in Fanmaker system

6. Define the discount amount and other eligibility rules if desired

7. Make sure that at least product and order discount combinations are marked

Note: The discount code in Shopify must exactly match the code stored in the Fanmaker system. If there is any difference in spelling or casing, the discount will not apply.

Tip: When setting up discount combinations, ensure both Product discounts and Order discounts are checked so that Fanmaker discounts can stack properly at checkout.

Shopify + Fanmaker: Testing Checklist

Use the scenarios below to verify that the integration is working correctly. Test each scenario that applies to your setup.

Loyalty Points Only

1. Add items to the cart

2. Scan QR code

3. Complete transaction

What to verify: Fan receives loyalty points for the purchase. You can pull a report to help confirm.
Add loyalty points for purchases here if you haven’t already.

Loyalty Points + Stored Value

1. Add items to the Cart

2. Scan QR code

3. Click Pay with Stored Value Balance — once the SV payment is confirmed (the $$$ paid message), the total amount won't automatically change. The cashier needs to do the following:

4. Click "Done"

5. Go to Cart

6. Click Checkout $$

7. Select Payment method:

• If payment was totally covered with SV credits, click "Fanmaker"

• If payment was partially covered with SV credits, click "Split payment" and manually type the amounts paid with each method. For example, if payment 1 is "Cash" and payment 2 is "Fanmaker", define the amounts for each one and save.

8. Click "Mark as paid"

What to verify: Stored value deducts the correct amount and loyalty points are earned.

Loyalty Points + Discount

1. Add items to cart

2. Scan QR code

3. Discounts should be applied automatically to the order if any

What to verify: The discount reduces the order total and loyalty points are earned on the final amount.

Loyalty Points + Discount + Stored Value

1. Add items to the Cart

2. Scan/type QR code

3. Discounts and loyalty points should be applied automatically to the order

4. Click Pay with Stored Value Balance — once the SV payment is confirmed (the $$$ paid message), the total amount won't automatically change. The cashier needs to do the following:

5. Click "Done"

6. Go to Cart

7. Click Checkout $$

8. Select Payment method:

• If payment was totally covered with SV credits, click "Fanmaker"

• If payment was partially covered with SV credits, click "Split payment" and manually type the amounts paid with each method. For example, if payment 1 is "Cash" and payment 2 is "Fanmaker", define the amounts for each one and save.

9. Click "Mark as paid"

What to verify: The discount applies first, then stored value covers the remaining balance, and loyalty points are earned.

Tips and Tricks

If a discount code isn't applying automatically, check three things: the code spelling matches exactly between Fanmaker and Shopify, the discount is set to active (not scheduled or expired), and the combination checkboxes for product and order discounts are both enabled.

For POS transactions, Fanmaker must be added as a payment method in your Shopify POS settings before stored value payments will appear as an option during checkout.

When combining discounts + stored value, the discount reduces the order total first, then the fan pays the remaining balance with stored value. Make sure test accounts have enough SV balance to cover the reduced total.

If you see Shopify's "Test different combinations to avoid unexpected reductions" warning on the discount page, review your active discounts to make sure they won't stack in unintended ways.