The Fanmaker Shopify integration supports the following features in any combination:
Fanmaker Mobile Wallet — fans scan their wallet pass or ticket at any register
Gift Cards — redeem gift card balances at checkout
Loaded Tickets — supports Ticketmaster, Tickets.com, and TicketReturn
Vouchers — apply vouchers during transactions
Discounts and Coupons — apply Fanmaker discount codes at checkout
Stored Value payments — pay using stored value loaded to the Fanmaker mobile wallet
Loyalty point earning — earn loyalty points on Shopify purchases
Points per dollar is set on Settings > Connections, a page reserved for Fanmaker staff. Tell your Fanmaker contact the rate you want and they'll set it.
Point Scoring rules, which you manage yourself under Point of Sale, layer more specific earning on top.
See also the guide to initial Shopify setup for granting Fanmaker access to your store.
Shopify admin > Settings > Plan
Some steps below differ depending on whether your store is on Shopify Plus or not (Basic, Shopify, Advanced).
These steps happen in your Shopify admin, not in Fanmaker.
1. Go to the Discounts tab
2. Click Create discount
3. Select the type of discount you want for the CODE
4. Make sure the method selected says: Discount code
5. Type the discount code — it must equal the code stored in Fanmaker
6. Define the discount amount and any other eligibility rules you want
7. Make sure at least product and order discount combinations are ticked
Use the scenarios below to verify the integration is working. Test each one that applies to your setup.
1. Add items to the cart
2. Scan QR code
3. Complete the transaction
What to verify: the fan receives loyalty points for the purchase. The transaction should appear under Point of Sale > Transactions, and you can pull a report from Reports & Imports > Request a Report to confirm.
If points aren't being awarded at all, check with your Fanmaker contact that points per dollar has been set for your store.
1. Add items to the Cart
2. Scan QR code
3. Click Pay with Stored Value Balance — once the SV payment is confirmed (the $$$ paid message), the total won't change on its own. The cashier needs to do the following:
4. Click "Done"
5. Go to Cart
6. Click Checkout $$
7. Select Payment method:
If the payment was fully covered by SV credits, click "Fanmaker"
If it was partially covered, click "Split payment" and type the amounts paid by each method. For example, if payment 1 is "Cash" and payment 2 is "Fanmaker", set the amounts for each and save.
8. Click "Mark as paid"
What to verify: stored value deducts the correct amount and loyalty points are earned. You can confirm the deduction on the fan's record under Members, on their Stored Value tab.
1. Add items to the cart
2. Scan QR code
3. Discounts should apply automatically to the order, if any
What to verify: the discount reduces the order total and loyalty points are earned on the final amount.
1. Add items to the Cart
2. Scan or type the QR code
3. Discounts and loyalty points should apply automatically to the order
4. Click Pay with Stored Value Balance — once the SV payment is confirmed (the $$$ paid message), the total won't change on its own. The cashier needs to do the following:
5. Click "Done"
6. Go to Cart
7. Click Checkout $$
8. Select Payment method:
If the payment was fully covered by SV credits, click "Fanmaker"
If it was partially covered, click "Split payment" and type the amounts paid by each method. For example, if payment 1 is "Cash" and payment 2 is "Fanmaker", set the amounts for each and save.
9. Click "Mark as paid"
What to verify: the discount applies first, then stored value covers the remaining balance, and loyalty points are earned.
Shopify Plus
Where the member enters their ID: at checkout
Member discounts: applied at checkout
Stored value: applied at checkout
Non-Plus
Where the member enters their ID: in the cart
Member discounts: applied in the cart, carried into checkout
Stored value: applied in the cart, with a "left to pay" confirmation
